Just wanted to say was picked up today at Gatwick , my wife was taken to Hospital . The whole service was first class and the team were great. Very reassuring , Lucy did the driving, was excellent and was very welcoming when we met her to start with. George was very friendly, professional and also reassuring throughout the journey , nothing seemed to much to ask. They constantly checked we were ok and offering to help if I needed anything before being dropped off. Their experience allowed them to tell my wife what to expect next etc… True professionals , a credit to your company.

Thank you

M L

24.03.2025

Hope you are really well. 

I wanted to get in touch to say a huge thank you and to send the most positive feedback about your team, Lucy and Stephen who came to collect me from Austria a couple of weeks ago! 

Lucy and Stephen were both absolutely fantastic, they made my journey so comfortable and fun! From their re-assuring hello on the evening they arrived to the journey and delivery of me, they were so professional, friendly, ensuring my comfort was their utmost priority and I felt so safe to be with them. Nothing was too much trouble and they looked after me. They are both such wonderful humans and I really just wanted to pass on my thank you to them, I had been so anxious in hospital out there and the journey seemed daunting but they made it a breeze and safely got me to where I needed to go next. Thank you ever so much. They also have the best stories so time passed really quickly! 

Very Best,

SJ

18/03/2025

Dear HFA,

Could I feedback on my recent repat experience. Please let the crews know I have! I was brought back by road ambulance from Austria by Cameron and Brian after 6 days in hospital from ski accident. Amazing pair of dudes, very kind and concerned with my welfare the whole trip, with excellent chat on the way back to take my mind off injury. Always felt supported. They were really brilliant. It was a very long journey but we got there by end of day 1 to hand over to team 2 - Sarah and James - again lovely team and couldn’t ask for more, and delighted to get home finally. 

Can’t rate the care of these crews and transport highly enough - 100% recommend!

All best

CF

23.02.2025

Hi,

My wife and I were repatriated last weekend by your excellent service. I just want to write to state how happy we were with the entire experience and especially to thank Tony and Peter who as well as being very effective in their duties were very friendly and able to put us at ease. Please pass on our gratitude to them.

Again many thanks,

S & L Mc

11.02.2025

The driver, Darell that transported Mr S yesterday - The patient cannot speak of him any more highly and was adamant that I relay to his management team, so please give credit where credit is due.

11.02.2025

I hope you are keeping well.

We have received a lovely comment from the medical escort that repatriated Mrs EL back to home to the UK about your crew: 'Very helpful crew Debbie and Mark, they kept the patient at ease, very kind'

I would like to thank you for your continuous support and commitment and I would appreciate it if you could pass on our gratitude to Debbie and Mark on our behalf.

Kind regards,

CEGA Group

06.02.2025

Hi

Your driver on the way here from Bournemouth yesterday was absolutely incredible: The best patient transport driver I've ever had.

Many thanks,

JR

15.01.2025

Dear Hearts First,

I would like to share the wonderful feedback we received today from the patient.

She was very pleased with the crew. She said they were professional, and made sure she was comfortable. She was very pleased and said it was excellent.

I just want to share this as this is really good feedback and we also thank you for your service.

Yours Sincerely,

AXA Travel Insurance

29.01.25

Hello Hearts First,

Just a quick note to commend the service you recently provided.

I would like to thank you from the bottom of my heart for the smooth, efficient, empathetic and friendly care provided on this transfer. The service was second-to-none and I would not hesitate to recommend Hearts First.

I believe the names of my "transporters" were Jackie and George. 

I would very much like them to know what a great service they provided and what lovely people they are.

Very best wishes,



MG

15.01.25

Dear Sir/Madam

Your driver on the way here from Bournemouth yesterday was absolutely incredible.: The best patient transport driver I've ever had.



JR

15.01.2025

Dear Sir/Madam

I want to praise two members of your professional team: Adam & Jackie.

I cannot praise these two professionals highly enough. I had to be repatriated from France after a fall whereby I broke my knee. I was as told to expect a 7+ hour journey which I was not looking forward to. My husband and I were met by both Adam & Jackie and from the minute we met them they were friendly and kind - nothing was too much trouble for them. They put us at our ease immediately with their warmth. 

The journey I had been dreading turned out to be quite enjoyable - chatting the whole way home. We had two comfort stops where they provided tea & coffee and refreshments at both. 

It was a pleasure and a privilege to have these two looking after us both. 

I would like to thank you for sending such a fantastic team and would highly recommend your services.

Yours faithfully

AP

24.12.2024

Dear Team 

Just completed the repatriation social call.

P daughter was full of praise for Rachel and Kevin and said they were wonderful people and really made her and her mum feel relaxed on their journey.

She wanted me to pass on their thanks.

Yours Sincerely,
AXA Travel

23.12.24

I would like to thank your wonderful paramedics for bringing my father from Stansted airport (after an air ambulance flight from Madeira) to Queens Hospital in Romford

They were absolutely marvellous - Susie even called me to let me know when they would be arriving so I could meet the ambulance as it arrived at the hospital. She was so bubbly and cheerful which really helped enormously. 

I cannot thank your team enough. 

SP

26.11.24

Very good crew. 

Patient was very unwell, and they took the time to help us settle the patient. 

They were not rushed or trying to speed things along like some crews can be.

I thought their care deserved a call to let you know how good and caring they were.

Chase Farm Chemotherapy Unit

01.11.24

I apologise that this thank you is late in coming but as you can imagine we have had a long recovery for our son. I would however like to thank you for the wonderful and caring support you gave our son when collecting him from Heathrow airport following his accident in Thailand. 

Your kindness but strong and positive command of the situation was exactly what we needed after the most traumatic reparation.

We are now in a much more positive place and I am now able to find the time to write and thank you for your compassion. 

Please can you forward this testimonial so it can be added to your reviews.

With gratitude.

VB

06.11.2024

Dear Sir/Madam,

My mum had a fracture neck of femur.

On the 2nd November she was transported from the Royal Free back to Finchley memorial for rehab where she is now.

Kat and Julian transported her. I wish to thank them for their professionalism, care and made my mum feel very safe and secure.

Kat and Julian are simply excellent at their jobs.

Please could you kindly put our comments formally on their records.

Many thanks.

Dr ZM

06.11.2024

On arrival, we were met by the lovely Suzy, who quickly realised the extent of my husband’s injuries (that wasn’t made clear before our arrival). Both Suzy and Eric looked after us and made the decision that he was in no fit state to go home and took us to A&E. Eric translated the paperwork that was all in Spanish and was able to tell us the extent of his injuries and between them both, they got us to hospital and seen as soon as possible. They made my husband feel safe and comfortable and provided him with the best of care, which was greatly received after going through such a traumatic experience. We were battling both hospital and insurance for nearly 3 weeks!

I have to say that we are both so incredibly grateful for the care and support of both Suzy and Eric. They were amazing in such a horrible situation, and I cannot recommend them enough. They were so professional but also extremely caring, which meant a huge deal to us both after battling so much.

Kind regards,

CD

17.10.2024

Good Afternoon,

I felt it necessary to express my heartfelt thanks and appreciation for the help and support my husband and I received from Adam and Brian on Monday 7th October.

We arrived at Gatwick following the most harrowing and stressful time in Tenerife where my husband had spent time in intensive care.

Adam and Brian met us with a cheerful smile whilst assessing my husband’s condition and helping us to the ambulance. It was clear that they cared about me too and for that I will be eternally grateful. Adam and Brian went the extra mile without doubt. They explained everything in detail and made sure Arthur was comfortable and ready for the journey. 

Part of the journey involved my car collection. Adam came into the hotel with me which just gave me that extra reassurance, having been traumatized by my husband’s illness. He was cheerful and reassuring. Brian was driving and made sure we were in convoy until we reached home. Outstanding men !

Adam and Brian took our needs into consideration without doubt and made sure we were safely in our home before they left. They chatted to us about our experience but also changed the subject to happier topics which was great !

We felt so very well cared for. 

I hope you are able to express our gratitude to these amazing men . They are a credit to you, and I will be eternally grateful for their assistance and support.

Thank you from the bottom of my heart. 

Kind Regards,

CB

07.10.2024

Dear all Hearts First team,

I’d like to thank your entire team for their outstanding services every time we landed in UK. Everyone has been always helpful and professional, but I especially want to recognize Suzy and Eric for their kindness. It made a real difference, and I truly appreciate the support from all of them.

Thank you

Redstar Aviation

11.10.2024

Hello

I am writing to thank you for the excellent service you provided for my husband and myself on Monday 7th October.

The ambulance was at the foot of the aircraft steps as we taxied to a stop, and your lovely Suzy and Eric were welcoming and efficient as they liaised with the German Doctor and Nurse who had accompanied us from Italy. Soft pillows and a blanket were a bonus.

We were all safely delivered to PCH and Suzy and Eric were kind and efficient to the moment they left with the Dr and Nurse back to East Midlands.

An entirely satisfactory experience, so please thank Eric and Suzy on behalf of both my husband and myself.

Yours sincerely

FS

10.10.2024

HLX

Re: Journey from Cassis, France to UK.

Tony and Pete have been excellent. Professional, reassuring and gentlemanly!

CD

04.10.2024

Hi,

I was picked up and transported from Heathrow to Brighton

Excellent service and very pleased with the attitude of both.The paramedic Eric was very professional and knew his stuff and advice re what to do etc.

The nurse in attendance was also very professional in her attitude towards me. Nothing to complain about. Also, their appearance was very professional,clean uniforms etc and very well groomed. Definitely inspired me with confidence after a very stressful experience in Vienna. Also the ambulance was hygienic and very clean. Felt safe.

I recommend these people and your company 100%

Best regards,

EM

03.10.24

Good afternoon

I wanted to share a compliment from our Paramedic for your crew as they assisted him to transfer his patient.

He mentioned that the crew were 'excellent and very professional'.

Thank you as always for all your assistance with our repatriations, we look forward to working with you in the future.

Best wishes

Cega Group

03.10.2024

We write to thank you for the services of Eric and Suzy who repatriated us yesterday, through adverse weather and very testing conditions. 

We cannot speak too highly of this charming and intelligent couple who made a long and tiring journey bearable.

Their professional approach and care for their passengers was exceptional, and they combined this with both humour and interest.

If we ever find ourselves in a similar position in the future they, and your company ,will be first on our list.

Thanks again to you and the 'dynamic duo' for our rescue!

Sincerely yours

HC

28.09.2024

My husband (and me to) were fortunate to be picked up from Gatwick and brought back to Northampton by Adams and Debs. They were wondeful, so kind and considerate and made the journey relaxing and bearable. After a long day they were a tonic. Even our steps didn't phase them.

Many thanks to such kind staff.

LC

16.09.2024

To Whom It May Concern

I am writing to express my enormous gratitude to two of your staff -- two incredible girls, Delia and Petra -- who took my 99-year old father from the Royal Free Hospital to his first floor flat. There are 25 steps to overcome and, unfortunately he can't manage the staircase either up or down. He is supposed to be taken by a crew of two ( usually men) with a stair-climber. Due to a human error we were given an ambulance without a stair -climber. The girls first tried to get another crew with a stair-climber to help  -- after all, in NW6, we are not far from Royal Free -- but at that moment nobody was available. 

Delia and Petra did not want to leave us alone ( I suggested we could wait in my car parked nearby) or wait with us -- thus missing other jobs, so they took a chair-carrier they had in the ambulance and simply carried my father up. I was very impressed not just by their strength and perseverance but by their readiness to help in very difficult circumstances.

Many thanks to them and to you as a company.

Kind regards,

MK

24.09.2024

Dear Sir/Madam,

Suzy and Eric met us at Gatwick on 5th September and transported my husband to Good Hope Hospital.

Suzy was very reassuring and caring from the moment we met her. The trip went very smoothly and my husband was warm and comfortable.Suzy arranged for him to be admitted straight on to a ward.

Eric drove exceptionally well and made it easy for me to follow on a wet miserable night with poor visibility.

We are very grateful to them both.

While hoping I will never have to avail of your services again I would recommend hearts first ambulances without hesitation.

Yours Faithfully,

PP

25.09.24

To Whom It May Concern

I am writing to express my enormous gratitude to two of your staff -- two incredible girls, Delia and Petra -- who took my 99-year old father from the Royal Free Hospital to his first floor flat. There are 25 steps to overcome and, unfortunately he can't manage the staircase either up or down. He is supposed to be taken by a crew of two ( usually men) with a stair-climber. Due to a human error we were given an ambulance without a stair -climber. The girls first tried to get another crew with a stair-climber to help  -- after all, in NW6, we are not far from Royal Free -- but at that moment nobody was available. 

Delia and Petra did not want to leave us alone ( I suggested we could wait in my car parked nearby) or wait with us -- thus missing other jobs, so they took a chair-carrier they had in the ambulance and simply carried my father up. I was very impressed not just by their strength and perseverance but by their readiness to help in very difficult circumstances.

Many thanks to them and to you as a company.

Kind regards,

MK

24.09.2024

I just wanted to extend a thank you for all of your help from the Phoenix Air Group medical crew. Your team, Suzy and Eric, were very polite, professional, and accommodating. They answered all of our concerns and assisted us through every phase of patient movement from the aircraft to the critical care unit. We look forward to working with you all again in the future.

Thank you once again.

WT

06.09.2024

OC

I would like to extend my thanks to Peter and Tony who made what could have been a dull and uncomfortable journey from Bergerac a relaxing and entertaining experience. They drove the 800 miles to reach Bergerac on the Monday then did the return journey with me in tow on the Tuesday - great stamina. I was reassured throughout the hospital to hospital transfer and kept entertained by engaging conversation, which made the potentially dull journey very pleasant. Tony also liaised with the hospital during the journey to ensure that the hospital was expecting me and that a bed was waiting. Overall, a 10 out of 10 performance, well done and thank you very much Peter and Tony.

If this experience teaches one thing it's is to have valid travel insurance because without it very few people would be able to afford the first-class service that Hearts First Ambulance Service provide let alone the cost of hospitalization abroad.

DH

12.08.2024

Hi, 

Just want to say a big thank you to you for the safe return of my husband. The ambulance crew, Cameron and Swani, were fantastic. They took very good care of him. Cameron was very thorough with his report to us both when they brought S into the house. They are two lovely genuine people. Thanks also to Kim, who I spoke to this afternoon on the telephone, very helpful. 

With grateful thanks 

Best wishes 

MS

11.08.24

HX

Just like to say a big thank you to Lee and Rich who picked me up on Sunday from Manchester Airport.

Brilliant service.

Many thanks.

L
06/08/24

Hello,

On the 19th of July one of your ambulances picked us up at Stanstead airport. We had brought a patient from Sofia in Bulgarias. 

I just wanted to thank the ambulance crew (Suzy and Eric) for their kind and helpful manner. Especially Suzy with her very convincing charm managed to get us quickly through a 2-3 hours waiting line so that we could be on the road within a reasonable time. And even managed to get a cold pint after a very long day because we arrived before the pub was closed!

Best regards,

Medical Crew

AAA
23/07/24

'' The crew were absolutely lovely and made a very difficult time much more manageable''.. 

'' Thankyou for the time and patience and for the care received during the transfer''.

'' Thank you for reassuring us that baby was going to be ok and that all would be sorted and settled once they were back in the UK''. 

'' We could not have received better service in our time of need and Mick and Duncan are a credit to Hearts and the profession''

19/07/2024

Hi.

We would like to give our sincere thanks to Suzy and Eric for transporting us safely home in the early hours of this morning from Birmingham airport. 

It was the final part of our long journey back from Tenerife and they were just so cheerful and kind. The conversation flowed and provided us with an entertaining end to a very long day. 

They were so professional and reassuring, an asset to your company. 

We hope we don’t need this service again in the future but if we did certainly hope we had this team. 

Regards 

AW

15.07.24

I would like to thank you and your team, but especially Mick and Tomas who picked me up from France on Monday 16th June.

They were attentive, caring and professional and kept my spirits up the whole way. A credit to the team.

Many thanks 

AH

25.06.24 

Good morning Team,

I wanted to share with you the patient's comments following her recent transfer.

"My sincere thanks to Wendy and Paul, the ambulance staff who took such good care of me during the transfer from Birmingham Airport to my destination. They were warm and friendly and couldn’t have done more to ensure my comfort and safety.!"

Please can you pass on this comment to Wendy and Paul and thank them for treating our patients with such care and consideration as always. It is great to hear feedback like this. 

Many thanks,

Cega Group

11.06.2024

Good afternoon

Please can you pass on my thanks to Eloise and Princess for the help organising my Dad's transfer to Maidstone Hospital from Limerick, Ireland.

Could you also pass on my thanks to Tony and Mark who were the crew in my Dad's ambulance. The journey sounded a nightmare, with a 6 hour ferry delay and roadworks on the M25. 

My Dad was calm during the 19 or so hour journey and was looked after well. I spoke to Tony who reassured me. Dad arrived at Maidstone in the early hours of Sunday. I bet it was exhausting for them all!

Dad is now receiving treatment and we are so very grateful to have him home after a distressing 10 weeks away from us. 

Your help and understanding is very much appreciated. 

Kind regards,

CR

12.06.2024

Hi

Please thank your crew for me, they went absolutely above and beyond to take care of me and my wife. We had such a long day and got home after midnight but that didn’t matter to the crew, they made sure I was settled, and my wife had everything she needed to look after me at home. Jackie especially as she sat in the back with me and my wife and chatted to us both the whole way home. They made our final step of the journey so lovely. The crew truly were a delight and are an asset to your company

TM

01.06.2024

Hi

We particularly wanted you to know how amazing your repatriation team Mick & Rachel were when they collected my husband and myself from Mulhouse hospital and returned us to the UK. They went above and beyond in every way, They made what was an incredibly traumatic time for us easy and as pain free as possible.

They deserve the biggest thank you from us.

We are very grateful you sent them to us in our time of need.

MRB

07.05.2024

Deb and Igor were really helpful and I felt quite safe and well looked after. I would highly ecommend them and your company.

Kind Regards

JI

07.05.2024

Dear Team 

On behalf of the entire team I would like to say a massive thank for all your Help and assistance with this case.

We are very grateful for everything you have done to make this patients journey possible.

You have gone above and beyond for this patient, and we greatly appreciate it.

Kind Regards

Real Travel Assistance Ltd

01.05.2024

Your team was excellent. Your instructions were clear, the team was easily identified and the transfer both at LHR and at home was seamless. 

During the trip, the crew member asked questions about my condition and treatment and gave me some great advice on what problems I may encounter and what action I should follow.

Thanks so much,

HR

28.04.24

Just an update email to thank you and your team for safely conveying us to France and back yesterday.

Pete and Tony were fantastic and looked after all of us so well, making sure we were fed, watered and rested.

It was a pleasure to work with your service

With best wishes

Childrens Acute Transport Service

GOSH

10.04.24

Hi,

This is to give praise to the excellent service we received as part of our return journey to Port Talbot. Hearts First had been organized by our insurance to help us get home.

We'd had a difficult ordeal abroad, including a bad injury, and were in need of significant support to return home. We really felt Goran and Ken went beyond to help us carry the weight of these difficulties in the final stretch of our journey, which made us feel very at ease and comforted to be home. We highly recommend.

Best regards,

DS & SM

17.04.2024

Just wanted to say a huge thank you to Eric and Suzy our ambulance crew that picked up my husband from Luton airport and drove us back home . Suzy and Eric made us feel very comfortable and safe in their very capable hands. Suzy’s sense of fun made the whole journey a very positive experience for us both.

They really are a credit to your ambulance team.

Please pass on our thanks to them.

Kind Regards

S & K

03.04.2024

Dear Sir/Madam,

Please pass on our thanks to everyone involved in organising my uncles transport. The service provided was exemplary from Brian, who has done an amazing job transporting and looking after D,  to the invoicing and payment process which has been really simple.

We wouldn't hesitate to recommend your services.

Kind regards

L C

31/03/2024

Hi there,

I would like to pass on my thanks to both Suzy and Eric for their help and support at Southampton Airport today.

They arrived landside to meet a passenger who was due to come off our Geneva flight – after further investigation it turned out that disembarking the passenger in question was more difficult than we first thought and the nurse accompanying her refused anything but a stretcher.

We were unaware in advance that the passenger in question would need medical support as were not told in advance, I honestly can’t thank Suzy and Eric enough for agreeing to go to stand and support with the ambulance/stretcher to the aircraft.

Very much appreciated thank you both.

Airport Duty Manager

Southampton Airport

24.03.2024

Dear Sir/Madam,

After a 12-hour journey being repatriated, Terry and Petra were very nice, and I felt looked after and in good, safe, professional hands. It made my last part of the trip home a bit nicer considering the tiredness and emotions about my injuries. 

I thought it was important to send my feedback as they were great.

Kind Regards

SG

20/03/2024

We wish to say thankyou to Eric and Suzy for helping get my husband home from Bristol airport after his repatriation from Spain .

This is the second time they have helped us and knowing we were in their safe hands made all the difference . They are both very professional as well as friendly and reassuring and very knowledgeable. Made us feel as though we were in safe hands. An asset to your company 

Thankyou very much for an excellent service. Although hopefully we will not need you again.

Yours

GC and AC

20/03/2024

Dear Sir / Madam

I am writing to pay great reference to the two paramedics namely Mick and Cameron who repatriated me from Zell an See ski resort in Austria to my home.

Mick and Cameron were extremely polite, helpful and throughout the long journey showed good care for my convenience and comfort. Despite some horrendous weather in northern France they got me and my wife home safe and sound. 

The two gentlemen are a credit to your company / industry. 

Kind regards 

S P

19/03/2024

I would just like to convey my thanks to Lee and Richard for getting me home, on 16/3 from Manchester Airport. They made the end of what had been a difficult day (and week) easy and relaxing and were extremely helpful.

Thanks gentlemen. It was appreciated.

PA

19/03/2024

Dear Sir/Madam,

I would like to thank you for the two very kind Ambulance Personnel, called Lee and Kevin who took me down to St Thomas' Hospital, London, earlier this year.

They were so helpful and kind towards my assistant and myself

Best wishes,

SJ.

17/03/2024

Private Transfer

Hi Gina,

How refreshing to deal with a business like yours Gina. I was delighted with the service provided.



GA

13/03/2024

I wish to thank everyone involved in repatriating my son following a ski accident. From the moment you made contact the communication was excellent, I had absolute confidence J would make it home safely and comfortably. 

Tomas and Mick were amazing, they completely put my son at ease and nothing was too much trouble. They showed kindness and empathy at all times and were great company during the long journey home.

Thank you once again,

C B
28/02/2024

Dear Sir/Madam,

I would like you to acknowledge and pass on my heartfelt thanks and appreciation to your two employees, John and Adam who brought me home to my door today from London, Heathrow Airport.

Their caring, friendly professionalism was faultless, nothing was too much trouble and they made me feel so much more grateful to be home and I felt I could relax in their care especially after five days alone in a French hospital and was not made to feel like a burden. 

I know that this is their job, but their care was more than just doing what was needed or expected, they both 'went the extra mile' to the point of patiently waiting for my husband to write down my medications and 'timings' for them for me as I couldn't remember it all, despite them having a long drive still ahead of them to return back down South.

I would appreciate it if they were commended for it. I am a great believer in credit and recognition where it's due and once again would like to thank them.



Kindest regards,

JB

15/02/2024

Dear Mr King,

I would just like to tell you that my trip to St Thomas’s hospital yesterday was made all the better by having couple Suzy and Eric as the team who took me there. As far as I’m concerned they are an asset to your company.

They were very professional as well as very jolly which was a real tonic in itself.

Please could you let them know I. Have written this review as you know people are quick to criticise and not to praise.

Yours,

BB

01/02/2024

Good Afternoon, 

A few weeks ago, my mother received first class service from Eric and Suzy. These two ambulance crew were so caring and reassuring and it was the best stair carry mum has received to date. She was comfortable and relaxed as Eric and Suzy brought her back home.

God bless them both.

N.O.

31/01/2024

Dear Sir

I write in praise of Tony & Pete - two of your team.

Yesterday, they drove my 19-year-old daughter all the way home from Tignes in France - after she broke her knee in a skiing accident.

We just wanted to let you know that Tony & Pete were wonderful. They were friendly, helpful and very professional. Most importantly, they put my daughter completely at ease at what could have a very stressful time for her.

We simply wanted to let you know how grateful we are.

With very best wishes

JS

15/01/2024

Dear Sir

I am writing to you in connection with the medical repatriation from Belgium to Swansea on 3/1/2024.

My husband, had been taken to hospital on 22/12/2023 - the day we had arrived in Belgium. It had been a very upsetting and stressful time for all of us. On 2/1/2024 I had a phone call from Pauline, at your company, letting me know that the ambulance would be picking us up the next day. I can’t tell you what a weight was lifted when I spoke to Pauline- she was so reassuring and professional, I just knew everything was going to be ok. Then when I met the medics, Andy and Mick, I felt that I could finally relax - people were there to help us. Andy and Mick couldn’t have been more helpful - they were so kind and considerate to us both. They had a job to do, and did it, but still had time to look after us. I think it was the first time since my husband had been in hospital that he was smiling, and actually laughed. When my husband was safely in the hospital, they were concerned about how I was going to get home, and they waited with me till my daughter-in-law picked me up.

They made a very stressful time as straightforward as possible, and I can’t thank them all enough.

Regards,

CB

09/01/2024

Thanks so much for updating us

You have provided a phenomenal service as usual

Merry xmas and happy new years

Kind regards

Saudi Health Mission

24/12/2023

Thank for transferring my father to Hemel Hempstead and back recently. Please let Ryan and Megan know that they were excellent in all aspects of the way they approached and dealt with the very difficult transfer of my father.

Regards,

RT

21/12/2023

Hi,

Quick heads up, Hearts First were brilliant! 1st class crew, (Emerson and Gary). Patient now home and tucked up in bed. Please pass on our thanks from Winchester.

Regards,

KG

South Central Ambulance Service

15/12/2023

Good morning,

I wanted to share with you this compliment for Cameron and Tracy which we received from our patient.

" Cameron and Tracy, the paramedics were equally wonderful. They had a really long journey from Heathrow to Hull and back but didn't seem to mind at all. They couldn't have been more caring."

Thanks you for your ongoing professional and caring assistance with all our cases.

Best wishes

CEGA Group

30.11.2023

Dear Megan & Team, 

Please see the following feedback from the patient's son received today.

"It was absolutely fantastic

Jacque and George at HFA were absolutely amazing

P was ever so grateful

Absolutely outstanding and looked after mum and brother throughout"

Thank you again and well done to everyone!

Kind regards,

AXA Travel Insurance

16.11.2023.

Hi Andy

I’ve been meaning to send a message to you to highlight the fantastic service my mum received from your staff.

The care she received from your team was absolutely second to none. I cannot express how caring these guys were and how very grateful I am to them for this. They were waiting for her on the tarmac when the plane landed and they were horrified that the airport staff had not covered mums dressings up and were allowing the heavy rain to wet them.  Suffice to say they certainly made up for this lack of care and when they were told they had to take her back into the building to go through passport control they did everything they could to ensure both her comfort, and to cover her dressings with whatever they had to hand in order to waterproof it. Thankfully this wasn’t actually needed as passport control allowed them passage without moving mum again. This level of care continued the whole time mum was in their care.

I believe that they couldn’t have looked after my mum any better than if she had been their own parent !!  They were friendly compassionate and professional in their dealing with mum and myself and I can’t thank them enough and I feel that they should be recognised for the work they do.

Kindest regards

AB

14.11.2023.

I would like to thank you for looking after us so well on our journey from Paris to London. We really appreciated not only your professional care but also your kindness and thoughtfulness both to J as the patient and also to me who was accompanying him. We were very grateful to you both.

With best wishes,

ACT

09.11.2023

Dear Team

I have recently returned from France via one of your ambulances, following a fall, which resulted in a broken vertibrae.  It has been a long and stressful journey from the time I broke my vertibrae to when I was contacted by your office - I believe your colleague’s name is Chris - to tell me that he was from Hearts First and that an ambulance was on its way from England to Boucoeur.  That, all being well, they would call in that evening to introduce themselves before going back to the hotel for the night.  This is exactly what happened. 

Mark and Brian introduced themselves and were keen to explain how they would go about getting me home and that my comfort was their primary concern.  Any time I needed to stop for a comfort break or needed a cup of coffee or something to eat, I was to let them know and not to feel awkward about it.  This they stressed several times during the journey.  I could lie down on the stretcher or sit in a seat.  They were very friendly and I felt assured that they knew what they were doing.  I was not to be disappointed.

The next morning they arrived at my house, helped me into the ambulance, made sure I was comfortable and we were off.  The drive was good, the atmosphere between the two drivers was good and comfortable.  They certainly made me feel that I was their number one concern.  They made what could have been a long, uncomfortable journey - one I had been dreading - a joy, I could not have asked for more.

With not only my sincere and grateful thanks but that of my husband and children.

SC

7.11.2023

Journey from Lyon, France to Swindon UK.

A visit the night before to confirm and arrange the next morning pick up immediately gave us confidence that we were in very good hands, and we would reach our destination safely. Both Tony and Pete took their responsibilities very personally and this resulted in a journey that was oddly as enjoyable as possible, keeping our spirits up.

I did not realise that this level of care and attention was still available in this turbulent world. We cannot that them highly enough.

An amazing pair who worked together seamlessly. Thank you so much for getting us back so quickly and into hospital.

MV and wife

2.11.2023

I just wanted to take the time to say thank you to Nathan & Gaynor who collected me from Leeds Airport after breaking my knee cap in Greece. They could not have been more professional, patient and understanding. They went above and beyond to ensure that I was reassured and comfortable and I couldn’t have asked for more. 

They would be my first choice for anyone having to use your services a great team and I would like them to know how grateful I am. 

Thank you so much. 

Kind regards,

MN

24/10/2023

Hi,

Your company transported me home from the South of France to Northern Ireland last weekend. Over the three days all your staff were absolutely wonderful. 

Mick and Andy collected me in France and they could not have done anymore to make the journey as pleasant as possible. Whilst being very professional in their medical care, they were also good craic (fun) and it was a pleasure to be in their company. 

I was handed over on the Sunday afternoon to Wendy and Paul, both of them could not have been any nicer to me. In fact, I think he was actually out of pocket whilst buying me some food. 

I was then handed over in Scotland to the Northern Ireland crew and again they were absolutely wonderful in their care of me and a pleasure to be with. 

Hopefully I will not have to avail of your services again but please pass on my very sincere thanks to all your staff. 



Kind regards,

PB

23/10/2023 

Dear Mr King

A second little message of thanks for the first leg of a very long transfer from the hospital yo my home. Your colleagues Jo and Georgia were fabulous and very friendly. They arrived dead on time at Paisley Hospital making my wait in the discharge lounge so short, we didn't have time to finish the tea we were offered - LOL. The first ambulance was smaller but with a bit of squeezing we got everything in, including myself and my wife, luggage, Zimmer frame and Crutches!! The ride was very smooth and comfortable. Your colleagues were very friendly and most helpful indeed. As said before the transfer in Lancaster was smooth and professional. Thank you very much for an excellent service!!

Best wishes.



DG

23/10/2023 

Dear Mr King

I would like to take the opportunity to express my great gratitude at the smooth transfer over a long distance. Your drivers team Jacqui and George were excellent. They were very friendly and chatty and very professional in dealing with the hand over in Lancaster and with all matters of my transport. They accommodated my dear wife and our luggage from our holiday in Scotland. George kindly wheeled me to the disabled facilities at the service stations. Your Ambulance was very comfortable and allowed me to adjust my lying position to be comfortable. The ride was smooth, even on the abysmal surfaces of the M25. Thank you again for the quality, friendliness and professionality of your service.

Kind regards and best wishes for your company and colleagues,

D G

23/10/2023

Hi ,

My husband and I were repatriated to the U.K. from Corfu after I fractured my hip. Eric and Suzy met us at the airport and brought us home to Newport South Wales. They were wonderful and nothing was too much trouble for them. The journey home was made easier due to their care and compassion. A wonderful team, they need to be recognised for all they do .

Many thanks, it’s wonderful to be home.

Kind Regards

LB

16/10/2023 

Grateful thanks to Hearts First for an excellent service. After a very challenging and stressful few days in Southampton resulting in hospitalisation for my husband and having to cancel our holiday, Hearts First got us safely back home to Scotland. Crew members Andy and Mick were just delightful, highly professional and attended to our every need, making our journey northwards to the changeover point very bearable. Thank you both! The changeover crew Georgia, Jo and Sandy were equally first class and made the last lap of our journey home very manageable. Upon arrival at our home Sandy and Jo could not have been more helpful in assisting John upstairs and with our luggage, Thanks so much to them for that and for all their kindness.

Throughout the whole experience every crew member offered useful advice so we always felt we were in very god hands. Congratulations to Hearts First. They are to be commended as a company who really understand the complexities of repatriation.

MW

05/10/2023

Dear team, 

We would like to compliment 2 members of staff that were on a job yesterday picking up a patient from signature Cardiff, Adam and Allen were fantastic very polite and empathised with the family and from what we saw met everyone’s needs.

Very professional service 

Well done.

Kind regards ,

JH

Signature Flight Support

28/09/2023

My wife and I wish to say a huge thank you to Pete and Adam who transported us back from France to the UK. My wife suffered a stroke whilst we were on holiday and naturally we were concerned about the journey home. Pete and Adam were extremely caring and professional in everything they did and most of all they made my wife feel safe. Whilst the experience was one we would not like to repeat, Pete and Adam made it one we will not forget and we are truly grateful. At the end of our journey, it was sad to say goodbye. I am pleased to say that my wife is making steady progress with her recovery.

Merci encore.

TH

22/09/2023

We wish to say a big THANK YOU to Emerson and Adam for their help and professional support this Thursday. During preparation for the day they foresaw and discussed in detail with us all important elements of the transportation, it was very important to avoid unexpected changes. Special thanks for the outstanding psychological support before and during transportation, which is very much appreciated. It was a key for the overall success. With professional help from Emerson and Adam we made a very important appointment on that day.

S

19/09/2023

Emerson,

Many thanks for this. ............... She said the ambulance crew were superb and very efficient. 

For my own part I am very grateful for the helpful and professional approach of all those I have had contact with over the last five days. It has made a huge difference to us during a very stressful period. 

Thanks to all involved. 

AB

31/08/2023

Dear people at Hearts First....

Please find attached our feedback and photo from our road trip with Pete and Tony last Saturday!!

After a very traumatic time in France with my husband, seen in the photo, who fractured a vertebrae and broke a finger while we were pedalling to Paris from Daventry (no kidding!!), Tony's voice on my phone to say they were almost with us to take us home was WONDERFUL!

We had an excellent journey home -thanks to Pete and Tony.

Best wishes to you all....

J and D

03/08/2023

Hi,

Henry and Gary treated us with dignity and compassion and took particular care to include our son in conversations and talked to him about his new diagnosis. Incredible service after a very stressful week.

NG

03/08/2023 

Hi,

I wanted to send my thanks to Rob & Claire in the office, Pete, Tony, Cameron & Adam in the ambulances.

We had to repatriate both my parents from France this week. Rob & Claire were the first people who we had spoken to for a week of dealing with insurance etc that cared, knew what they were talking about and kept us up to date with calls and emails. Just having a named contact who would actually phone us back was a massive weight off our shoulders.

We then met with ambulance team when they assessed my parents and then transported them to the UK, to the hospital and then ensure that they were properly looked after, admitted to a ward and everything was handed over correctly.

The transfers could not have gone better. The ambulances were modern, well looked after. The team ensured my parents were cared for the entire journey, and they all ensured the hospital was waiting from them to arrive. Despite the long days, they never lost their humour or polite approach.

Its hard to put into words how much a professional, friendly and caring approach from the team means to us all, when our parents had been through such an event, so I'm struggling to do our gratitude justice.

Thanks

RL

14/07/2023 

Can you please pass on my thanks to Andy and Mick who really helped us feel comfortable on our journey home. They were very professional and supportive and a pleasure to go on this hard journey. They kept in contact before and made graham feel at ease.

I would also like to thank Tomas and Chris who were our second crew and very polite and helpful especially as we forgot to take our passports back and they kindly messaged us to say they had given them to Graham.

All four paramedics are a credit to your company and thank you.

Regards,

SG

07/07/2023

We routinely ask Hearts First to support us on our medical repatrations within the UK. Time and time again they have proven to be an invaluable asset.

MB

26/06/2023 

Heraklion to UK

This was a long and tiring journey for all concerned but everyone got home safe and well.

Our Medic really did an excellent job and thank you to Hearts First Ambulance Service for their superb assistance again.

Medical Air Assistance.

26/06/2023 

Hi,

I would like you to thank two of your staff who looked after me on the 26th of June taking me from Manchester airport to Royal Stoke hospital they were so good to me. We had to wait for hours. Their name are Erik and Suzy.

Please tell them how much I appreciated what they did for me.

Regards

SS.

26/06/2023 

Dear Mr King.

We are writing to express our grateful thanks to your Ambulance Personnel, Eric and Suzy, who safely transported us from Gatwick Airport to our home in Devon.

We were impressed with their professionalism yet friendly manner and at all times they were attentive and delivered excellent patient care. 

With many thanks and kind regards

PB.

19/04/2023 

Hi there, 

I am writing this email in order to send my compliments to your staff (Russ and Jim) who repatriated myself and my travel companion from Albertville - France, back to the UK on 31/03/23. 

Russ and Jim were fantastic. They were caring, attentive and acted professionally throughout. Clearly highly experienced in patient care and this type of repatriation work. 

As a fellow ambulance colleague. I can genuinely say that these staff are a credit to your organisation, and that I would confidently and without hesitation entrust them to look after my family/loved ones if they found themselves in similar circumstances.

Please pass this message of thanks to Russ and Jim. 

Kind regards, 

D H

02/04/2023 

Thanking your organisation for getting me home from Bourg, St Maurice to Edinburgh.

Tomas and Brian were extremely, kind and efficient as were Daniel and Sandy on the last leg.

I am extremely grateful.

With best wishes,

AC

18.03.2023

Dear Mr King

I am writing to make you aware of the excellent service and care I received earlier this week from Tony and Pete in my two day repatriation from near Lake Garda in Italy to my home. As soon as I met them I just knew they were going to do a good job over my two day repatriation back to the UK.

Well done to them and to you and the remainder of your staff that help provide an excellent service. It is one we hope we never have to use but good to know that there is a high standard service there when we do.

Completed Feedback Form attached

Kind regards

BT

17.03.2023

Good Morning,

Just to confirm our sincere thanks to Simon and of course to Tom/Brian, the ambulance crew, who couldn’t have been more helpful, considerate and compassionate in bringing us home yesterday.

We’re most grateful for your help and support, which of course is especially appreciated at a time far from home and when dealing with a serious injury.

We expressed our thanks to Tom & Brian directly but would be grateful if you could also pass on our sincere appreciation – they’re two lovely guys.

Best wishes and kind regards,

SC

15.03.2023

Good morning Andy and team,

Now that the dust has settled. I wanted to drop you a note to thank everyone at Hearts First for all their help, support and advice in the process of getting D home. It felt like a herculean effort but it was all worth it as he's now back in the UK and like a different person. In France he was on morphine and sedatives and we really thought he had a matter of days to live but since being back under the care of the NHS he has started to eat again. He's gone from being barely able to speak to chatting, laughing and joking with his usual sense of humour.

I would particularly like to thank Claire who was so kind, professional and considerate in providing regular and comprehensive updates to several of us as the transfer was taking place; it helped make us all feel more reassured at what was a very stressful time.

Thank you again – you don’t know what your help has meant to D and his family.

Very best wishes,

N

17.02.2023

Not only were they helpful and polite, they were both extremely friendly, chatty and good company. They made a long journey pass quite quickly.

They were amazingly personable helping me even with the little things, like my shoelaces!

PB

05.02.2023

From the start of the trip, my husband and I were treated with dignity and understanding. We were delayed for some time at the beginning of the journey and were constantly updated. From the minute they arrived we trusted them implicitly.

I was dreading my journey home. Sometimes the things that worry us most are made better by people and heir approach to a difficult situation. Ken and Goran seemed to have the ability to spot when I was feeling concerned or vulnerable and did a fantastic job of telling an amusing or uplifting story. My husband and I constantly felt assured by their presence and we had the upmost confidence that we would get home safely. We were quite seriously delayed by traffic. I think the journey took about 17 hours to our home. They did not lose their professionalism or sense of humour, always ensuring that we were both comfortable and happy. I cannot express enough how much we both appreciated the efforts of two very special people.

I hope that they were able to get home and have some well-deserved rest.

FB

04.02.2023

Tony and Pete treated me like family. I felt I’d known them for ages. They were respectful and allowed me dignity at all times, advising me what was needed. They ensured I had enough to eat and drink as well as essential stops!

I had absolute confidence and trust in them both. An amazing couple of guys who are first class at their job and gave me that service.

Thank you very much.

LN

03.02.2023

Just wanted to write and say a huge “Thank You” to you and the wider team for your help and support earlier this week. Please forward this email or pass on my thanks to all those involved. 

After suffering an accident and being left by my family in a foreign country hospital, I was a little scared, to say the least. Not knowing how or when I would be returning home, just added to my anxiety. 

After receiving your email, explaining the reasons and how my repatriation would take place, really helped to understand the complexities involved with this kind of operation. 

When Brian and Jim arrived, late afternoon on New Years Day with the ambulance, they were quick to reassure me that they were there to provide help and support every step of the way for my repatriation. 

Huge thanks to HFAS for putting me at ease and driving me all the way across France. It was good to know that I only had to ask and they were there to help in what ever way they could. 

When we reached England we had a crew change over and Garry and Karen completed my return to Southampton. Again, Garry and Karen were just as friendly and professional as Jim and Brian and ensured a very difficult situation for me, was made much easier with their reassurance. After a long 15 hour journey I arrived at Southampton General Hospital, where a bed had been secured for me prior to our arrival and within 20 minutes of arriving, I was safely in an English hospital bed, just 10 miles away from my home. 

Please send my sincere thanks and deep appreciation to everyone involved. You were all amazing!! 

With many thanks and kindest regards,

LC

09/01/2023

Just wanted to thank you and your guys for yesterday which was quite a fraught situation for my wife.

When they arrived they were very polite, professional and friendly, it made a big difference.

I would recommend you service to others.

Regards

R K

20/12/2022

A huge big thank you to the whole team for the care given during our stay in the hospital and our repatriation to the UK and home.

We could not have asked for more. The relief to get home was amazing. 

Wishing you all a very Happy Christmas and best wishes for the New Year. 

Kind regards,

GM and RM. 

16/12/2022

We are writing to say a big thankyou for the way R's repatriation from Tenerife back to our local hospital was handled.  We would like to personally commend the Paramedic for the professional way he looked after R and myself and helped to put us at ease under very difficult conditions. 

Also we commend the two paramedics on the private ambulance from Manchester Airport  Their patience was unending as we waited for R to eventually be admitted into hospital. 

If possible, please pass our commendation on to them and their superiors. 

Yours sincerely, 

RP and BG 

23/11/2022

Hi Kim,

You and your colleagues are truly phenomenal you should all be very proud of what you do and how you do it.

Thank you so very, very much.

Best regards

J

21/11/2022

I believe it was one of your teams that collected my husband and medical escort, myself and daughter from Gatwick Airport on Friday.

I would just like you to pass on our very sincere thanks to them both for their courtesy, kindness and professionalism. They looked after us extremely well and made a very stressful situation so much easier. We were very impressed.

Best regards,

E K 

07/11/2022

The crew were always respectful from start to finish, they were informative and transparent, very clear and helpful. They supported us with our new born and at all times we felt comfortable and confident. They made us feel safe and at home.

SW

10.11.2022

Dear Hearts First,

This email is to pass on the high compliment our customer has paid to your ground ambulance crew during her repatriation.

She described them as outstanding, kind, and professional.

Please accept our thanks for your services.

Yours Sincerely,

M

Your Travel Insurance Agent, AXA UK

17/10/2022

Not only were they helpful and polite, they were both extremely friendly, chatty and good company. They made a long journey pass quite quickly.

They were amazingly personable helping me even with the little things, like my shoelaces!

PB

05.02.2023

From the start of the trip, my husband and I were treated with dignity and understanding. We were delayed for some time at the beginning of the journey and were constantly updated. From the minute they arrived we trusted them implicitly.

I was dreading my journey home. Sometimes the things that worry us most are made better by people and heir approach to a difficult situation. Ken and Goran seemed to have the ability to spot when I was feeling concerned or vulnerable and did a fantastic job of telling an amusing or uplifting story. My husband and I constantly felt assured by their presence and we had the upmost confidence that we would get home safely. We were quite seriously delayed by traffic. I think the journey took about 17 hours to our home. They did not lose their professionalism or sense of humour, always ensuring that we were both comfortable and happy. I cannot express enough how much we both appreciated the efforts of two very special people.

I hope that they were able to get home and have some well-deserved rest.

FB

04.02.2023

Just wanted to thank you and your guys for yesterday which was quite a fraught situation for my wife.

When they arrived they were very polite, professional and friendly, it made a big difference.

I would recommend you service to others.

Regards

R K

20/12/2022

A huge big thank you to the whole team for the care given during our stay in the hospital and our repatriation to the UK and home.

We could not have asked for more. The relief to get home was amazing. 

Wishing you all a very Happy Christmas and best wishes for the New Year. 

Kind regards,

GM and RM. 

16/12/2022

We are writing to say a big thankyou for the way R's repatriation from Tenerife back to our local hospital was handled.  We would like to personally commend the Paramedic for the professional way he looked after R and myself and helped to put us at ease under very difficult conditions. 

Also we commend the two paramedics on the private ambulance from Manchester Airport  Their patience was unending as we waited for R to eventually be admitted into hospital. 

If possible, please pass our commendation on to them and their superiors. 

Yours sincerely, 

RP and BG 

23/11/2022

Hi Kim,

You and your colleagues are truly phenomenal you should all be very proud of what you do and how you do it.

Thank you so very, very much.

Best regards

J

21/11/2022

I believe it was one of your teams that collected my husband and medical escort, myself and daughter from Gatwick Airport on Friday.

I would just like you to pass on our very sincere thanks to them both for their courtesy, kindness and professionalism. They looked after us extremely well and made a very stressful situation so much easier. We were very impressed.

Best regards,

E K 

07/11/2022

The crew were always respectful from start to finish, they were informative and transparent, very clear and helpful. They supported us with our new born and at all times we felt comfortable and confident. They made us feel safe and at home.

SW

10.11.2022

Dear Hearts First,

This email is to pass on the high compliment our customer has paid to your ground ambulance crew during her repatriation.

She described them as outstanding, kind, and professional.

Please accept our thanks for your services.

Yours Sincerely,

M

Your Travel Insurance Agent, AXA UK

17/10/2022

Just wanted to thank you and your guys for yesterday which was quite a fraught situation for my wife.

When they arrived they were very polite, professional and friendly, it made a big difference.

I would recommend you service to others.

Regards

R K

20/12/2022

A huge big thank you to the whole team for the care given during our stay in the hospital and our repatriation to the UK and home.

We could not have asked for more. The relief to get home was amazing. 

Wishing you all a very Happy Christmas and best wishes for the New Year. 

Kind regards,

GM and RM. 

16/12/2022

We are writing to say a big thankyou for the way R's repatriation from Tenerife back to our local hospital was handled.  We would like to personally commend the Paramedic for the professional way he looked after R and myself and helped to put us at ease under very difficult conditions. 

Also we commend the two paramedics on the private ambulance from Manchester Airport  Their patience was unending as we waited for R to eventually be admitted into hospital. 

If possible, please pass our commendation on to them and their superiors. 

Yours sincerely, 

RP and BG 

23/11/2022

Hi Kim,

You and your colleagues are truly phenomenal you should all be very proud of what you do and how you do it.

Thank you so very, very much.

Best regards

J

21/11/2022

I believe it was one of your teams that collected my husband and medical escort, myself and daughter from Gatwick Airport on Friday.

I would just like you to pass on our very sincere thanks to them both for their courtesy, kindness and professionalism. They looked after us extremely well and made a very stressful situation so much easier. We were very impressed.

Best regards,

E K 

07/11/2022

The crew were always respectful from start to finish, they were informative and transparent, very clear and helpful. They supported us with our new born and at all times we felt comfortable and confident. They made us feel safe and at home.

SW

10.11.2022

Dear Hearts First,

This email is to pass on the high compliment our customer has paid to your ground ambulance crew during her repatriation.

She described them as outstanding, kind, and professional.

Please accept our thanks for your services.

Yours Sincerely,

M

Your Travel Insurance Agent, AXA UK

17/10/2022

Just wanted to thank you and your guys for yesterday which was quite a fraught situation for my wife.

When they arrived they were very polite, professional and friendly, it made a big difference.

I would recommend you service to others.

Regards

R K

20/12/2022

A huge big thank you to the whole team for the care given during our stay in the hospital and our repatriation to the UK and home.

We could not have asked for more. The relief to get home was amazing. 

Wishing you all a very Happy Christmas and best wishes for the New Year. 

Kind regards,

GM and RM. 

16/12/2022

We are writing to say a big thankyou for the way R's repatriation from Tenerife back to our local hospital was handled.  We would like to personally commend the Paramedic for the professional way he looked after R and myself and helped to put us at ease under very difficult conditions. 

Also we commend the two paramedics on the private ambulance from Manchester Airport  Their patience was unending as we waited for R to eventually be admitted into hospital. 

If possible, please pass our commendation on to them and their superiors. 

Yours sincerely, 

RP and BG 

23/11/2022

Hi Kim,

You and your colleagues are truly phenomenal you should all be very proud of what you do and how you do it.

Thank you so very, very much.

Best regards

J

21/11/2022

I believe it was one of your teams that collected my husband and medical escort, myself and daughter from Gatwick Airport on Friday.

I would just like you to pass on our very sincere thanks to them both for their courtesy, kindness and professionalism. They looked after us extremely well and made a very stressful situation so much easier. We were very impressed.

Best regards,

E K 

07/11/2022

The crew were always respectful from start to finish, they were informative and transparent, very clear and helpful. They supported us with our new born and at all times we felt comfortable and confident. They made us feel safe and at home.

SW

10.11.2022

Dear Hearts First,

This email is to pass on the high compliment our customer has paid to your ground ambulance crew during her repatriation.

She described them as outstanding, kind, and professional.

Please accept our thanks for your services.

Yours Sincerely,

M

Your Travel Insurance Agent, AXA UK

17/10/2022

Morning Andy,

Hope all is well with you.

Just wanted to say what a pleasure it is to deal with your operations center. Always professional, efficient, polite and responsive. They consistently answer the phone immediately and know exactly what they are talking about. Yesterday I spoke with Pauline, expecting to have to explain precautions for C-diff patients. But immediately Pauline knew what was required.

In this age of poor customer service and the usual post-Covid19 excuses for poor service it is truly refreshing to deal with your team... 

Please pass along my thanks for their consistent high level of support.

Best wishes

Steve
10/10/2022



Dear Team,

I was brought back home from Le Touquet last Friday. I cannot thank your team enough for your help and assistance following my hip accident. It was almost a pleasure but M and A made it bearable.

Please pass my comment to the boss.

Regards

P B

13/09/2022

Dear all,

I’m writing to ask that you please pass on our thanks for looking after my mother and me so well on our journey back to England. They were a terrific team and looked after our every need - friendly, caring, unphased by any of our requests. Hopefully we will never need to use your services again, but I wouldn’t hesitate to recommend them to others if needed.

They are a credit to your organisation.

Thank you also for helping set the journey up.

Very best wishes 

E H

25/08/2022

Dear all,

I just wanted to say a heartfelt thank you to Hearts First and especially for the way in which I was repatriated back the UK last week. A nasty bike accident left me with a fractured ankle and a broken collarbone. The ankle was operated on and I then spent 6 days in hospital.  By the time the crew arrived I'd been stuck in a hospital room in the middle of the heatwave with no air conditioning and having to cope with the inevitable language issues. Suffice it to say I was feeling very fragile.

From the moment I met G and K I knew it would all be alright. They were so calm, caring and professional. Nothing was too much trouble. Because my mobility is so compromised at present, the whole journey of 12 hours was by ambulance but they took great care to ensure I was comfortable and had everything I needed. I can't speak highly enough of them and hope that you will pass my deep gratitude on. They were fab!

SP

24/07/2022

Hi'

From the bottom of our hearts I want to thank you and the team at Hearts First Ambulance for everything you have done for my brother. He said the 2 people that came to transport him were so determined and made sure it all went smoothly. I want to thank you too for making this possible. 

God Bless you all for the work you do helping so many people. 

Thank you so so much, this is a huge weight lifted off our family. 

God Bless,

A

14/07/2022

I am writing retrospectively to applaud your ambulance crew for their attentions and immediate responses to my needs on the day; not only was I escorted to several rest rooms but they also offered and got me a cup of coffee which I thought was a lovely gesture. I enjoyed my chats with both men and topics ranged from the injury itself to the Royal Family.

I wanted to put my appreciation and thanks on record and would be grateful if you could let the crew know that I have been in touch. 

Yours faithfully

JP

07/07/2022

I would like to thank everyone for their efforts to repatriate me from Italy. I cannot express enough how thankful I was to be back on home soil. The crew on the ambulance bringing me back were both kind and compassionate. Made me laugh which helped my moral tremendously after 12 days in an Italian hospital where obviously not many could speak my language. It is heaven to be back in England. Myself and my family send our heartfelt thanks for everything done to get me home.

Deeply grateful

ES

09/06/2022

Hello,

Although I completed your customer questionnaire, I wasn’t able to express our true feelings and admiration. The ambulance crew were professionals of the highest order throughout our seventeen hour journey. We were their constant concern. We were treated with respect and dignity with perhaps the occasional leg pull. They are a most accomplished partnership who never relaxed from their prime aim, the comfort and care for J.

Always a smile, always taking the utmost care even after seventeen hours.

A remarkable pair of paramedics. We felt totally safe throughout the journey. Quite outstanding. 

Kind regards

D

08/06/2022

Hello,

I just wanted to provide some feedback for our paramedics on our journey from Basel to Rugby. I accompanied my mother most of the way. 

I couldn’t have been more delighted with how friendly, practical, relaxed and professional our paramedics were. My mum is usually super nervous about anything medical, and so it was a miracle that they managed to make her so comfortable and remove her fears about this medical transport experience. After a horrible few days, I was expecting this to be the hardest bit, but they made it really pleasant. 

Many thanks again for this excellent service, 

SB

10/05/2022 

Dear Jackie and George,

I hope you’re both well.

I’m writing to say thank you for all your help last Tuesday (May 3), when you repatriated me from Rouen to Tunbridge Wells. Your patience, kindness and professionalism were exemplary, from the moment that you arrived - unexpectedly - at my room, until you delivered me home late at night. Your care for me was outstanding. I could not have had greater help in the transfers, nor greater comfort in transit. You also dealt with problems that were none of your making, with exceptional, reassuring calm.

And thank you for the chat on the way back. The luxury of jabbering away after three weeks of bad French was therapy in itself. 

All the very best

M G

09/05/2022

Dear Hearts First, 

I must admit I had no idea what to expect when doing a two-day stint in an ambulance with people I did not know !

Andy and Mick were my crew, from the moment they came to my apartment the night before the trip, to introduce themselves, I was at ease. Completely professional, informative and relaxed. I knew it was going to be ok and it was!

Your website states you treat patients as you would family. That was exactly what happened. It was everything for my comfort from leaving Cascais. It actually felt more like a road trip! That was a huge relief. They were such good company. I had plenty of rest and refreshment despite us having to keep moving to get to the hotel by even midnight!

So from speaking to K in the first place, your service was first class. A and M were the best! Absolutely first class representatives of your company. I am eternally grateful to them for bringing me home.

Yours,

HH

26/04/2022

Hi,

My wife was transported via your ambulance last Thursday. I would sincerely like to thank the drivers and medics for there wonderful service. They made my wife’s trip thoroughly enjoyable. They were remarkable and should be on the honours list as the work they perform seems to be above and beyond the call of duty. Could you please convey to them my sincere thanks.

Cheers

M T

18/04/2022

Hi,

I would like to extend my overwhelming appreciation to your company for their care and compassion for looking after me whilst being repatriated to the UK. From the start to the finish of my journey I was treated with care and compassion. These two guys are an absolute asset to Hearts First Ambulance.

Thank you so very much.

Kind Regards

Adam  

12/04/2022

Please find attached your routine feedback form, left with me on Saturday night having been transported from Thonon Les Bains. The replies to the simple questions on your form cannot properly capture our gratitude for the exemplary way in which the crew and your Ops team handled us during the day. 

Throughout the journey, both T and S were reassuring, engaging and thoroughly professional; a credit to your organisation, which they speak very highly of and are clearly proud to represent.

With thanks

Steve

28/03/2022

Hi Andy, 

Really positive feedback about the impact that your staff had over the weekend and their extremely positive attitude, so thank you all very much. It felt like the cavalry had arrived, which combined with a lower than recent level of activity over the weekend has been a great help in setting us up in a better than expected position for the start of a very busy week! 

Bedfordshire Hospitals NHS Foundation Trust

16/03/2022

I wish to offer my sincerest thanks and praise for the expert care and support your staff provided recently.

C & L were knowledgeable, kind and compassionate. They provided a 5* service, patiently waiting our arrival after a delayed flight they offered us reassurance on the safe return journey home.

Their calm, professional confidence immediately put us at ease after experiencing significant trauma. We felt safe and secure in their company, they had a collective sense of being fully in control and this was evident. They worked perfectly in sync with each other and this meant we were home quickly without issue. I cannot tell you how much of a positive impact they had on us. 

I’ve described them on my social media platforms as “earth angels” their physical and emotional support was second to none. They gave good advise and helped us as we formulated plans for ongoing care. 

Kind Regards 

K

11.03.2022

Good Morning

Yesterday’s HDU crew were outstanding. They were very professional and worked really well as a crew.

Please pass on my thanks.

Many Thanks

SS

iON Ambulance Care 

Lead Controller

11.02.2022

Hi Alistair,

It was definitely the right decision to get you guys on board and the crew were fantastic and meant that we felt very happy that we were in safe hands. We can’t thank you enough, especially for making sure that he was left in good hands at the R D and E.

Thank you again and I hope we are never in the situation where we need your services again…..but it’s very comforting to know that you are there.

Kindest regards

E

16.01.2022

Hi,

I just wanted to say a huge thank you to the Paramedics who brought us home from Italy after Christmas. My teenage son was looked after just as a teenager would want - care and attention without making him feel fussed, a bit of humour and yet a sense of being respected, chat when he was up for it and space when he needed it. Their clinical expertise gave me complete confidence and we felt very well looked after in every way from door to door.

We traveled for about 12 hours on the first day and stayed the night in France. That worked really well for us. I don't know how the crew could have driven for longer, even in shifts.

Coming to the channel tunnel on the second day, they were calm and professional with no sense of urgency and still somehow got us onto an earlier than expected train. We never felt rushed at any stage in the journey, all paperwork and the practicalities of food, fuel etc were dealt with in an organised and calm way, and we arrived home in good time.

Obviously I hope never to be a repeat customer, but our journey home was a positive experience at a difficult time. I am enormously grateful to the crew for their kindness, patience and clear competence in everything they did. (Except trying to work the coffee machine in the Austrian service station! :-) 

Please can you pass on my thanks, and say I hope they went home proud of a job done well. 

I work in the NHS alongside various professionals every day, and hope you recognise that your organisation is lucky to have such a committed and professional team.

Best wishes,

CP

10/01/2022

What can I say? Friday 8^th October was a real bad time for me. I was moving from South Yorkshire to Melton Mowbray and the thought was scary. Thank you, Hearts First Ambulance, for having the team G and W.

These chaps were amazing!!!!!!  I was scared panicky and in tears. I hadn’t set foot outside in 3 years. The chaps were so patient. They have a heart of gold. They were reassuring kind and thoughtful understanding and patient beyond belief. They really helped calm me down so much, so I felt at ease by the end of the journey.

Please let them know how wonderful they are. I can’t thank them enough.

They are the best!

Thanks

JB

25/10/2021

Good Morning

I hope this email finds you well.

At the end of every mission, we get our staff to complete a so-called Case Closure Report, in which they can provide us with feedback for their mission.

On the Case Closure report for yesterday’s mission, I received some feedback I would like to share:

Jackie and Tim from Hearts First were extremely friendly and helpful. It was lovely working with them- thanks!

Would you be ever so kind to share this with your team?

Warm regards,

Sara

31/01/2021